ARM (June 2014 – January 2016)
ARM needed to re-evaluate and update existing legacy CRM solutions.
BSS Refresh delivered CRM solution architecture, including:
Business models of the ARM value chains
Baseline Business / Application / Data Architectures
Target Business / Application / Data Architectures
Migration Data Requirements Analysis: workshops & definition of data mapping.
Support for RFI & RFP process, including evaluation of technical and commercial aspects of responses from CRM vendors.
Delivered solution is now being implemented.
Sainsbury’s (March 2014 – June 2014)
Sainsbury’s needed to replace legacy SaaS financial reconciliation system.
BSS Refresh provided solution architecture consultancy. Deliverables include recommendation of choice of product vendor and version of recommended product.
Both recommendations were accepted and agreed by Sainsbury’s.
Creator (July 2013 – December 2013)
Creator needed to deliver a eCRM programme and supporting customer service Web site for a leading hotel group.
BSS Refresh delivered business analysis and solution architecture. Deliverables included definition of data warehouse fact/dimension models and bespoke EAI (Enterprise Application Integration) solution for integrating the data warehouse with customer service Web site.
Architected solution was accepted and implemented.
Colt Telecom (September 2012 – April 2013)
Colt needed to deploy a B2B e-commerce solution across Europe.
BSS Refresh provided solution architecture expertise adapting the solution to comply with regulations for each country. Solution included definition of interface between solution and numerous switch types.
Colt approved the delivered solution and implemented in accordance.
Truphone (April 2012 – September 2012)
Truphone wished to replace legacy architecture for customer service and billing with leading-edge solution based on real-time rating. Solution included provisioning, fulfilment and billing components.
BSS Refresh provided solution architecture consultancy. Deliverables included enhancements to the overall solution architecture and definition of the migration requirements and a migration strategy.